Privacy Policy

1. Who we are

Therapaeds is a paediatric therapy brand operated under Kidsogenius, with centres in Cheras, Kota Damansara, Subang Jaya, and Ipoh, Malaysia. In this policy, “we”, “us”, and “our” refer to Therapaeds. If you have questions about this policy or your personal data, contact us at therapaedsipoh@gmail.com.

2. Information we collect

When you contact us or use this website, we may collect:

• Information you give us — when you submit the enquiry form (your name, email, phone number, preferred centre, programme of interest, and message) or subscribe to updates (your email address).
• Information collected automatically — basic usage data through analytics cookies (such as pages visited, device type, and approximate location), where enabled.

3. How we use your information

• To respond to your enquiries and arrange consultations or visits.
• To send you updates or resources you have asked to receive.
• To understand how the website is used and improve it.
• To meet legal, regulatory, and record-keeping obligations.

4. Your consent

We process your personal data with your consent and in order to take the steps you request (such as responding to an enquiry). You may withdraw your consent at any time by contacting us — though this may affect our ability to respond to you.

5. Sharing and third parties

We do not sell your personal data. We share it only with service providers that help us operate, including our web and email hosting provider, website analytics (Google Analytics), and messaging tools you choose to use (such as WhatsApp). These providers process data on our behalf under their own terms.

6. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described here, or as required by law, after which it is securely deleted or anonymised.

7. Your rights under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you may request access to the personal data we hold about you, ask us to correct it, or limit or withdraw your consent to its processing. To make a request, email us at therapaedsipoh@gmail.com.

8. Cookies

We use cookies to keep the site working and, where enabled, to understand usage through analytics. You can control or disable cookies in your browser settings; some features may not work as intended if you do.

9. Children's privacy

This website is intended for parents, guardians, and caregivers. We do not knowingly collect personal data directly from children. Any information about a child is provided by an adult acting on their behalf.

10. Security

We take reasonable steps to protect your personal data against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date revised accordingly.